The Australian eJuice Company is a family owned and run dedicated vape retailer, providing a range of authentic ejuices of premium quality, as well as a limited range of vape devices and accessories. We offer online purchasing and endeavour to provide informative and friendly service to every customer regardless of their vape knowledge or experience.
You, as the Buyer, by visiting our website or purchasing online, agree to adhere to our terms and conditions, which are as follows
We accept a variety of payment methods including PAYPAL, credit card and zip pay. ALL orders must be paid for in full before the items are dispatched. In some cases, if there is a delay in payment from PAYPAL for any reason we will hold stock for 48 hours to allow this to be resolved, after which time, if payment has not been received, we will cancel the order and return the items back to stock.
Australia Post is the service we use for sending all our orders. You can select from either regular post or the express post option and signature on delivery for further security as well as an insurance option which ensures, should your parcel go missing you will be covered for the value of your order up to a maximum of $200, (each attract their own charges which must be paid for by the buyer). Orders received before 12.30pm on any business day will be dispatched same day, if paid in full, unless it is a Public Holiday. We are based in Goulburn NSW, so please be mindful of the relevant state holidays that affect the postal service and any time differences for daylight savings when interstate.
Australia post time frames are as follows:
Regular Parcel Post: 2-6 Business Days depending on your location
Express Parcel Post: 1-2 Business Days if you are within the specified Express Post delivery zones.
For more information on estimated delivery times and to check whether you are in an Express Post delivery zone, visit this link: - https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
We take the utmost care with packing and fulfilling orders and despatching them in a timely manner, and a tracking number will be emailed to you for all your orders.
Once a parcel has left our premises for despatch, we bear no responsibility of the delivery of this item. The responsibility of the delivery lies solely with Australia Post, including parcels that demonstrate damage from the outside and the potential resulting damage to the parcels’ contents.
Rarely but from time to time, a parcel may be delayed or go missing, in which instance we recommend that you contact Australia Post directly to lodge an investigation.
You will be issued with a Tracking Number and will receive updates on the tracking and outcome of the said missing parcel. This process can take up to 10 days for Australia Post to resolve and we cannot refund or resend the item until the investigation has been concluded.
IF YOU HAVE NOT SELECTED THE INSURANCE OPTION AS PART OF YOUR SHIPPING, THERE WILL BE NO RECOURSE AVAILABLE TO YOU FOR LOST OR MISSING PARCELS.
As part of the terms and conditions outlined, by purchasing from The Australian eJuice Company website, you agree that you will not hold the sender responsible for any delays in transit as caused by the delivery company.
Parcels that are returned to the sender as a result of an incorrect address, will require the customer to pay for the re-sending of the item. When a parcel is returned to The Australian eJuice Company due to an incorrect address, we incur a $10 return charge, which will be deducted from the cost of your refund of items should you choose not to pay for the re-sending and opt instead for a refund of items.
PLEASE BE SURE TO CHECK YOUR ADDRESS IS CORRECT AT CHECKOUT TO AVOID THESE ISSUES.
Batteries, such as the 18650, 20700 & 26650 CANNOT BE SHIPPED BY EXPRESS POST.
Aviation restrictions based on security guidelines prohibit these items from being transported by air.
Please Note: if you purchase any of these items individually or as part of a bigger order and opt for express shipping, the additional shipping cost you paid for express post will be paid back to you as a store credit.
It is the responsibility of the Buyer to exercise correct and appropriate care and maintenance for all vape devices and accessories, because by doing so, you ensure the best performance and longevity of the item/s. The Australian eJuice Company WILL NOT replace, repair or exchange an item that has been poorly maintained, mishandled or misused. We are more than happy to offer helpful tips and suggestions on best practices for your specific chosen device. The warranty is considered void if the device/accessory has been used incorrectly, poorly handled or poorly maintained.
Please be advised that many bottom airflow tanks will inherently experience some seepage or minor leakage, particularly if not used regularly. Minor leakage or seepage is not considered a warranty issue or faulty product and will not be replaced; always check to ensure your coils are in tight enough and correctly installed. If the tank is experiencing considerable leakage, we will assess the cause and replace as necessary at our discretion.
Use of all and any product supplied by The Australian eJuice Company, is at the discretion of the Buyer. The Australian eJuice Company accepts no liability for adverse reactions, or illegal or incorrect use of devices and/or accessories.
You, the Buyer, acknowledge that these items cannot be sold to minors and agree that by utilising our website, you agree and confirm that you are 18 years or older.
The Australian eJuice Company, its owners, employees and relevant associated parties, assume no liability injury to a person, item or property caused as a result of use of products sold on this website. Use of equipment, devices and accessories sold and supplied is at the sole discretion of the Buyer and maintenance and appropriate care is the responsibility of the Buyer.